Export Orders / International Deliveries
We arrange deliveries to both European and international destinations.
Our team can offer customized delivery solutions on short notice, leveraging our extensive network of partners, including national and international couriers, private hires, and independent contractors. This ensures we provide the most competitive rates and fastest services for your international delivery needs.
Please double-check your contact information when placing an order. A member of our Customer Services team will review your order and provide an accurate delivery cost within 24-48 hours. To avoid any immediate payment commitment, you may select the Bank Transfer option at checkout.
FREE Local Collection and Delivery Services
Local Pickup – COLLECT FOR FREE
You can collect your order from our business address at:
AVEC VITRINE SUR, 68 Rue Saintonge, 17 Boulevard du Temple, Paris 3, 75003, Paris.
Most orders are ready within an hour, but please call us before arriving to ensure your order is ready for collection.
Delivery Times
Deliveries are made Monday to Friday between 8 AM and 6 PM. On the delivery day, we will provide a one-hour delivery window so you can plan your day accordingly.
We aim to dispatch all orders within 24-48 hours of payment. However, during busy periods, please allow an additional 7-10 working days. While we strive to keep our stock up to date, there may be rare instances when certain items are out of stock.
For urgent orders, please email us at info@essencetradingbv.com, and we will do our best to meet your delivery needs. While we offer specific delivery times and weekend delivery options, these services cannot be guaranteed.
Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to the tracking website. On the day of delivery, we will also provide a one-hour delivery window.
Please ensure all contact details provided at checkout are accurate. Most couriers also offer the option to change your delivery date if needed. We strive to make the delivery process as convenient as possible for you.
Claims, Shortages, and Damages
All claims must be submitted in writing by email or post. Customer Services cannot process claims for damages or shortages over the phone.
Damages:
We make every effort to ensure your goods arrive in perfect condition, but damages can occasionally occur during transit. If you notice any damage, you must inform the driver and sign for the goods as “damaged” at the time of delivery. We cannot process claims for items signed without comment or marked as “unchecked.” For pallets, if there is significant damage, you may refuse delivery, but please contact us first. Ensure that photographic evidence for all damage claims.
Shortages:
Your delivery will include an invoice (unless you are a drop shipping customer who has requested otherwise). Please check your delivery against this invoice, as some items may be sold out or discontinued between the time of order and dispatch. If goods on your original order do not appear on the invoice, they are out of stock and will need to be reordered when available. We apologize for any inconvenience. You will only be charged for the items we dispatch. If you misplace your invoice, please contact us for a copy (after thoroughly checking the packaging).
If you find any discrepancies or damages after checking your delivery against the invoice, please contact us in writing within 3 working days from the delivery date.