Returnable items
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/colour.
– 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light/ Outdoor Lighting/ Indoor Lighting/ Lighting Accessories)
– 30 days for the rest of the items
7 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a refund of the item price. You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
1. Items are in the original packing with tags.
2. Items are in brand new condition: No perfume, unwashed, unworn, unused, and unaltered.
*14 days for women’s swimwear/ Cases & Covers
Return Conditions：
Non-Returnable Items
1. Items outside the warranty time frame.
2. Washed, worn, used, tag-removed, or misused items.
3. Items under the following categories are non-returnable for customer’s reason:
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer’s personal reason (Check details below), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer’s reason:
Return address & refunds
Return address: You will need to send your returning products to our warehouse in Denmark. Please always submit a” Return or Exchange “Ticket to customer service first to obtain the return address. Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
Note:
If you want to return the product, please confirm that you’ve received your package, by clicking “Order Received“. Then submit a “Return or Exchange” Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.
We are also not liable for any aftersales issues that have been mishandled without any prior approval from Byjinternationaltrading. We also require justifications for every claim, such as photo-taking, video proof, etc.
Trackable Packages Inquiry Period
Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn’t receive, please contact customer service within the required period. Thank you for your cooperation:
– Postal service – tracking: 90 days from the shipped day
Package Delivery Follow-Up & Review Invitation
* If you haven’t received the package yet, please contact Customer service for help.